Category: Teamwork

Overcoming Gossip at Your Office

TRANSCRIPT

Do you have gossip in your office? Generally, gossip happens when people are not courageous enough to confront somebody with a problem they see and they want to feel better about themselves being different than that person gossiped about. So instead of talking to the person they go and talk to their friend.

One of the core indicators of gossip in an organization is distance. You used to have a close relationship with somebody, but now they’re kind of standoffish. They’re a little far away. There’s a good chance that someone has been gossiping to that person about you, or you have been gossiping about that person to someone else. There’s a scripture verse that says a whisperer separates intimate friends. And that really happens with gossip.
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The other thing that happens with gossip is suspicion. Now someone gossips in my ear and I start looking at that person in a negative light. If you’re a leader of an organization, it’s not likely that you’re a gossiper, because gossipers don’t really grow in leadership. The problem for a leader is what do I do when someone is gossiping to me?

Here are three tools that you can use to turn that gossip around. The first is to tell that person that you have made a promise not to gossip about others. That will build trust with the individual who’s gossiping to you to where they know they’re not gonna get gossiped about, but it’ll also challenge them to stop gossiping.

The second tool that’s a little bit more direct but really works is to setup a meeting with the gossiper and the person gossiped about. Oh, you heard that Johnny did this? Well, let’s go talk to Johnny. I’ll setup a meeting. You be there, we’ll be sure to talk about it. That’ll stop gossip in its tracks pretty quick.

And finally, just like negative sarcasm in an organization, have a zero tolerance policy for gossip. Gossip will destroy your environment, so don’t allow it to grow. Thanks for watching this video about how to remove the culture killer of gossip in your organization.[/read]

Overcoming Whining at Your Office

 

TRANSCRIPT

Today’s video is about addressing the culture killer of whining. Now with eight children, I know a lot about whining. Mostly from me, mostly it’s me whining. But when a child of mine comes in and they’re whining, it’s like the worst thing in the world. I don’t have my shoes on. If you don’t have your shoes on, then go get your shoes. I’ll help you put your shoes on or put your shoes on.

Whining is talking about a problem without offering a solution or genuinely seeking help. The problem with whining is, for some reason, it makes us feel better, even though we’re not solving any of the problem. Maybe it’s we’ve got our whiny feelings out, but who does this actually help?

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Whining in an office is a culture killer. It’s more contagious than the flu. If one employee starts whining, then somebody else starts whining, then you start whining because they’re whining. And everybody is whining. It’s like, it’s like the kid in the nursery that starts crying and then everybody starts crying.

Whining kills innovation. Because when I’m talking about a problem and not looking at a solution, I’m not being innovative. I’m not being creative. My thought process is negative instead of positive. And whining leaves people underdeveloped. If we as leaders of organizations allow people to whine, they’re never gonna grow. So how do you solve the problem of whining that’s a culture killer in any business?

First, require two solutions for every whine. So let’s say a team member comes in and they’re whining because the printer is never working right. So go back to that person and say, you’re right, let’s have two solutions for how we can solve our printer problem. Or maybe somebody’s whining because their sales are down or maybe somebody’s whining because of market conditions. Every time someone brings a whine, turn it around and ask for two solutions for the thing that they’re whining about.

The second thing is adding a “but” to the end of every whine. And you can do this with your team, you can do this with yourself. So the whine happened. Oh, the coffee maker is broke. But, it did work for 15 years. Oh, the printer is broke. But, we probably have a tech team that can fix that. Instead of just letting the whine end, put a but at the end of every whine and turn it around into something positive.

If you will address this culture killer to your office, your staff will be more empowered and accomplish much greater things. In the next video, we’re gonna talk about the final culture killer that you can get rid of at your office, gossip. Please hit the subscribe button below and stay tuned for the next video on how to grow your business.[/read]

Overcoming Negative Sarcasm at Your Office

TRANSCRIPT

Okay, continuing with our course about how to build a healthy work culture we’re talking about removing what I call culture killers. In the last video we talked about the culture killer of personality ignorance. Today I wanna talk about the second culture killer in any organization, negative sarcasm.

There’s a big difference between wit and sarcasm. Wit is when you make a keen observation and then you express that observation in a clever way. Sort of like a joke about the dyslexic agnostic that laid awake at night wondering if there really is a dog. Negative sarcasm on the other hand is hostility towards an individual that’s disguised as a joke. It’s making an unnecessary comment that makes someone feel uncomfortable or pushes them to do something.
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Now here’s some things that we all know about negative sarcasm in the office. One, it grows. Somebody makes a snarky remark and then somebody else makes a snarky remark and now who can make the better snarky remark and it never stops until somebody goes over the top and says something they really shouldn’t say. We know this is true.

The second thing about negative sarcasm is it distracts. Rather than actually focusing on your job, which you’re there to do, now we spend all day going back and forth giving snarky remarks.

Finally, it makes your environment less safe. If I go into the office and there’s a lot of sarcasm at some point in time I know that I’m going to be the brunt of the joke. Negative sarcasm is a culture killer. So how do we get rid of this negative culture killer in an organization?

The first step is to have great communication in your office. Sometimes people feel like their opinion can’t be heard and so they resort to making a joke to get something that’s important to them out in the open. If your office has regular meetings where people are able to express their concerns and opinions, if there’s an open door policy where you can talk to the boss if you need to then there really is no excuse for having sarcasm in the office.

The second step is basically make your office a sarcasm free zone. No sarcasm in this office. It’s one of those things where you have three strikes. The first time you get a warning. The second time you get written up and the third time, you gone. Organizations without negative sarcasm create much healthier environments for every team member in the organization.

In the next video we’re gonna talk about the third culture killer in any organization, whining. Please click the subscribe button if you’d like to get more videos like this on how to grow your business. Thanks for watching.[/read]

Overcoming Personality Ignorance in Your Office

TRANSCRIPT

Okay, let’s start with a number one culture killer in any organization, personality ignorance. If you’ve ever found yourself in a conversation talking with someone and realizing, that no matter what you say, they are not gonna understand the point that you’re trying to make. There’s a good chance that they have a way different personality than yours and understanding a different personality profile will help you be able to communicate better with that individual.

There are several great personality profiles that you can find online. One of them is a DISC profile. And you can actually get a free DISC profile from Tony Robbins website, just type in Tony Robbins free DISC profile, and it’s on there. Hopefully it’s still there.
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Similar to a DISC profile, is an animal personality profile test created by a guy named Gary Smalley. And that’s the one I wanna share about today. In Gary Smalley’s free personality profile, he says that there are four different types of personality. One is a lion, the second, an otter. The third, a retriever and finally, the beaver. If you follow those in terms of a DISC profile, your D is your lion, your I is your otter, your S is a golden retriever and your C is a beaver. Let’s talk about each of these different profiles to help gain some personality intelligence.

The first personality is the lion. What makes a lion, a lion? Well, for starters, they like to be in charge. The lion is first in line to take responsibility for an organization, they wanna be the captain of the team, they like to be the owner of the business, the boss, the person in charge. That’s what drives them. They love to be in charge. If you’re talking to a lion, it’s really important to be efficient and get to the point. Don’t wait around in this long story that never actually ends in anywhere. Get to the point, tell them what you want, what they need and they will love you for it. Consulting business owners, I meet lions all of the time. And I’ve discovered a really important question to ask a lion in a meeting. And that question is, what does winning look like? If you’re a lion, you care about winning. You like to be in charge because you want to win. A lion is going to win the game. They might have a broken leg, they might have a black eye. A couple of people might have died on the way to the finish life, but they’re gonna win. So when you’re working with a lion, ask the question, what does winning look like?

The second personality type is an otter. This is an I on your DISC profile. The otter has a single question. What does fun look like? Otters love fun, they love interesting facts, they keep life real. Otters are people who remember that life is about having fun so when you go to work, it’s not just George Jetson pushing the button, you can actually have fun. Otters are outgoing, they’re compassionate. They’re fun loving, they cry at movies, they’re just into life. And it’s fun to be around an otter. In the workplace, a lot of your top sales people are otters because they can take any situation and figure out a way to make it interesting. If you’re in a meeting with an otter, ask the question, what does fun look like?

The third personality profile is a golden retriever. This is an S on the DISC profile. Golden retrievers are trustworthy, they’re safe. They are people that look for balance in the organization. If you go and meet with them, you’re gonna feel calm, you’re going to feel good. They like to make the environment comfortable. In a business meeting with a golden retriever, the question you wanna ask is, what does balance look like? Winning is not as important for a golden retriever like it is for a lion. A golden retriever wants to know that this is gonna be good for everybody. It’s going to be good for them. It’s going to be good for the team. So asking the question, what does balance look like, allows that golden retriever to express their opinion.

The final of the four personality types is what Gary Smalley calls the beaver. This is the C on the DISC profile. Beavers are detail oriented. They like to be right. They don’t wanna just have the computer, they wanna have the exact computer to do the thing. They don’t just want tires on their car, they want the right kind of tires. If you’re relating with a beaver, give them lots of evidence. Put the details on the paper so that they can look at it and think about it and make sure they’re making a right decision. The question to ask a beaver in a business meeting is, what does the ideal look like? They will give you incredible insights about what is the right thing to do in your business.

I want to give you an incredible tool for understanding the different personalities of individuals when you’re in a business meeting or when you go to work. Ask the questions, what does winning look like? What does fun look like? What does balance look like? What does the ideal look like? In the description of this video, there are some links to some free personality profiles that are extremely helpful for gaining personality intelligence for your organization. Understanding these personality differences is an incredible tool for dismantling the culture killer of personality ignorance. In the next video, we’re gonna talk about another culture killer, negative sarcasm. Thanks for your valuable time.[/read]